⭐ Frequently Asked Questions

We proudly serve homeowners, renters, and property managers throughout the Gwinnett, Fulton, Hall, Dekalb County area.
If you're unsure whether your address is included, just send us a quick message — we’re happy to check! 

No — it’s completely up to you.
Most clients provide access before leaving for the day, while others prefer to be home during the first visit. We follow your preference. 

Absolutely.  Every cleaner at OH Maid Cleaning is fully trained, background-checked, and held to our premium-quality standards. We take your safety and trust seriously. 

We ask that you do a quick tidy-up of personal items so our team can focus on cleaning.
If you’d like help with organizing or decluttering, just add it as a service! 

 We offer four main services:

• Basic Refresh Clean
• Standard Home Clean
• Deep Clean
• Move-In / Move-Out Cleaning
   

Visit our Services Page for a full breakdown of what's included.

Yes! We provide professional-grade cleaning products, tools, and equipment.
If you prefer we use your own supplies (ex: specific solutions or tools), just let us know. 

Timing depends on:

• Your home’s size
• Current condition
• Type of cleaning package
   

Here’s a general guide:

• Basic Refresh: 1.5 – 2.5 hours
• Standard Clean: 2 – 4 hours
• Deep Clean: 4+ hours
• Move-In/Out: 4 – 8 hours
   

For exact timing, we provide estimates during booking.

We accept:

• Credit/debit cards
• Online payments
• Invoices for property managers
   

Payment is due at the time of service unless otherwise arranged.

We understand that plans change.
To avoid fees, please cancel or reschedule at least 24 hours before your appointment.
Same-day cancellations may incur a small fee to compensate our team. 

Yes!
We offer reduced rates for:

• Weekly cleaning
• Biweekly cleaning
• Monthly cleaning
   

Recurring clients also receive scheduling priority.

Absolutely — we love pets!
We just ask that any overly anxious or protective pets be secured for their comfort and ours. 

Booking is quick and easy:

• Online: Use our convenient booking form
• Phone: Call us to schedule directly
• Email: Request a custom quote

Yes — every home is unique.
We’ll tailor a plan to your specific needs, preferences, and lifestyle.